Limited Warranty Policy
There are no warranties, which extend beyond the description on the face hereof. Stealth (Sparton of Canada, Limited – herein “Stealth”) warrants products to be free of defects in material and workmanship for the specified warranty period from date of shipment. This period may vary by product. During the warranty period for the particular product, Stealth will, at its option, repair or replace the defective product. Repairs or replacements are warranted only for the remainder of the original warranty period or a 90 day extended warranty, whichever proves longer. Please contact Stealth for the warranty period specific to the product purchased.
Warranty Void Conditions – Stealth’s limited warranty does not cover any failure(s) or defect(s) caused by but not limited to one or more of the following; incorrect installations, abuse, alterations, poor handling, misuse, accidents, improper packaging, abnormal use, excessive heat or cold, humidity, vibration, shock, power failures/surges, lightning, weather and repairs, upgrades, modifications by unauthorized sources or acts of God. Warranty does not apply to any product or part thereof where the original serial number has been altered, modified, defaced or removed. Warranty does not cover damage or loss as a result of transportation of the products.
In the event that a product requires returning to Stealth for warranty work the customer must first obtain a Returned Material Authorization (RMA) number and clearly mark the RMA# on the exterior of the shipping package. The RMA number is valid for 30 days. Stealth will not accept any incoming shipment without an authorized RMA#.
Stealth is unable to provide loaner units or advance replacements.
Repair parts and replacement products will be furnished on an exchange basis and will be either reconditioned or new. All replacement parts and products become the property of Stealth.
All inbound freight for both Warranty and Non-Warranty repairs must be returned prepaid to Stealth and in its original packaging to prevent transit damage. Stealth is not responsible for damage during shipment and it is recommended that you insure the product or assume full liability for loss or damage during transit.
Stealth will cover the return freight via ground/surface service only to the original ship to address for warranty repairs within North America. If you require overnight, expedited or overseas shipments, this service will be extra and at the purchaser’s expense. You may pay freight by issuing a purchase order, credit card or wire transfer. Return freight can also be covered by offering your own carrier account number (freight collect) with your specified services.
Stealth offers extended warranty programs for particular products which must be purchased at the time of the original product sale. Extended warranty periods of additional one and two years go into effect the first day after the original warranty period expires.
The cost for repairing or replacing out of warranty items will be quoted on a time and material basis. The customer must approve of any repair charges prior to their repair being processed.
For items that have been returned for service with no faults found a nominal service charge will apply covering diagnoses, testing, return shipping and other related costs.
It is the customer’s sole responsibility to backup the contents of their hard drive or other media, including any data you have stored or software you have installed on storage devices. Stealth shall not be responsible for i) any loss of data due to storage media failure, ii) for any software programs, data or other information stored or used on any media or part of any product returned to Stealth for warranty and non-warranty servicing. If during servicing the contents of the hard disk or any other data storage media are altered, deleted, modified or lost, Stealth shall not be held responsible. It is solely the customers/purchasers/end-users/returnees responsibility to back up any software programs, data, or information stored on any storage media or any part of a product returned for servicing.
In no event will Stealth be liable for any damages, including lost profits, lost business, lost savings, downtime, or delay, labor, repair or material cost, injury to person, property, or other incidental or consequential damages arising out of use of or inability to use such product, even if Stealth has been advised of the possibility of such damages or losses, or for any claim by any other party.
The above warranty is the only warranty authorized by Stealth and is in lieu of any implied warranties, including implied warranty of merchantability and fitness for a particular purpose. Stealth reserves the right to waive its warranty policy based on outstanding payments in full and/or on a timely basis as set out in the terms of the invoice.
Many times our technical support team may be able to assist you via email or over the phone to remedy any issues you may have without your needing to return goods for warranty work.
You will need to provide the unit’s serial number and your contact information.
Phone: (888) 783-2584 or (905) 264-9000 ext #6225
By web form: Complete the form on Stealth website. Click here to get to the website.
By e-mail: Send email to this address [email protected]
If it is determined that you need to return the product to Stealth for service please complete our on-line RMA FORM. After submitting your information you will receive an email within 24 business hours with the RMA# and detailed instructions on how to return the product.