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Limited Warranty Policy
There are no warranties, which extend beyond the description on
the face hereof. Stealth.com Inc. (Stealth) warrants products to
be free of defects in material and workmanship for the specified
warranty period from date of shipment and this period may vary
by product. During the warranty period, Stealth will, at its
option, repair or replace products that prove to be defective.
Repairs or replacements are warranted for the remainder of the
original warranty period or a 90 day extended warranty,
whichever proves longer. Please contact Stealth for the warranty
period specific to the product purchased.
Limitations of Warranty
Warranty Void Conditions – Stealth’s limited warranty does not
cover any failure(s) or defect(s) caused by but not limited to
one or more of the following; incorrect installations, abuse,
alterations, poor handling, misuse, accidents, improper
packaging, abnormal use, excessive heat or cold, humidity,
vibration, shock, power failures/surges, lightning, weather and
repairs, upgrades, modifications by unauthorized sources or acts
of God. Warranty does not apply to any product or part thereof
where the original serial number has been altered, modified,
defaced or removed. Warranty does not cover damage or loss as a
result of transportation of the products.
Returning Products for Warranty
In the event that a product requires returning to Stealth for
warranty work the customer must first obtain a
Returned Material
Authorization (RMA) number and clearly mark the RMA# on the
exterior of the shipping package. The RMA number is valid for 30
days. Stealth will not accept any incoming shipment without an
authorized RMA#.
Stealth is unable to provide loaner units or advance
replacements.
Repair parts and replacement products will be furnished on an
exchange basis and will be either reconditioned or new. All
replacement parts and products become the property of Stealth.
Shipping Charges
All inbound freight for both Warranty and Non-Warranty repairs
must be returned prepaid to Stealth and in its original
packaging to prevent transit damage. Stealth is not responsible
for damage during shipment and it is recommended that you insure
the product or assume full liability for loss or damage during
transit.
Stealth will cover the return freight via ground/surface service
only to the original ship to address for warranty repairs within
North America. If you require overnight, expedited or overseas
shipments, this service will be extra and at the purchaser’s
expense. You may pay freight by issuing a purchase order, credit
card or wire transfer. Return freight can also be covered by
offering your own carrier account number (freight collect) with
your specified services.
Extended Warranty
Stealth offers extended warranty programs for particular
products which must be purchased at the time of the original
product sale. Extended warranty periods of additional one and
two years go into effect the first day after the original
warranty period expires.
Out Of Warranty Service
The cost for repairing or replacing out of warranty items will
be quoted on a time and material basis. The customer must
approve of any repair charges prior to their repair being
processed.
Returned Items with No Fault Found (NFF)
For items that have been returned for service with no faults
found a nominal service charge will apply covering diagnoses,
testing, return shipping and other related costs.
Data Backup
It is the customer's sole responsibility to backup the contents
of their hard drive or other media, including any data you have
stored or software you have installed on storage devices.
Stealth shall not be responsible for i) any loss of data due to
storage media failure, ii) for any software programs, data or
other information stored or used on any media or part of any
product returned to Stealth for warranty and non-warranty
servicing. If during servicing the contents of the hard disk or
any other data storage media are altered, deleted, modified or
lost, Stealth shall not be held responsible. It is solely the
customers/purchasers/end-users/returnees responsibility to back
up any software programs, data, or information stored on any
storage media or any part of a product returned for servicing.
Disclaimer of Warranty Services
In no event will Stealth be liable for any damages, including
lost profits, lost business, lost savings, downtime, or delay,
labor, repair or material cost, injury to person, property, or
other incidental or consequential damages arising out of use of
or inability to use such product, even if Stealth has been
advised of the possibility of such damages or losses, or for any
claim by any other party.
The above warranty is the only warranty authorized by Stealth
and is in lieu of any implied warranties, including implied
warranty of merchantability and fitness for a particular
purpose. Stealth reserves the right to waive its warranty policy
based on outstanding payments in full and/or on a timely basis
as set out in the terms of the invoice.
Returning Products for
Warranty Service
Contact Technical Support to
determine if your product needs to be returned
Many times our technical
support team may be able to assist you via email or over the
phone to remedy any occurrence you may have prior to returning
goods for warranty.
You will need to provide the
unit's serial number and your contact information.
- Phone: (888)
783-2584 or (905) 264-9000 ext #225
- By e-mail: Contact
Here
Obtaining an RMA Number for
Returns
If determined that you need to
return the product to Stealth for warranty service please
complete our
on-line RMA FORM. After submitting your information you will
receive an email within 24 business hours with the RMA# and
detailed instructions on how to return the product.
WI-3101-REV03-WARRANTY POLICY
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