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Return and Repair Policy
 


Return Material Authorization Numbers (RMAs)

  • Before a customer ships a product back to Stealth, the customer must obtain a valid RMA number. RMA numbers can be obtained by using our on-line RMA FORM or by completing the PRINTABLE FORM and faxing it back to us.
  • Once you have received the RMA# please follow the instructions included and ship to the address shown. Please include reference to the RMA# on your paperwork and have it clearly marked on the Shipping Label.
  • Material received without an authorized RMA Number will be refused or shipped back.
  • Authorized RMA Numbers will expire 30 days after they are issued.
  • Only the quantity and material specified on the original RMA request can be returned with the RMA Number issued.
Packaging
  • Please package returned products in their original packaging or equivalent to ensure that they will arrive damage free.
  • Stealth recommends returning products by United Parcel Service, Federal Express, DHL, or another reputable freight forwarder.
Freight Payment
  • The customer prepays all inbound freight charges for both in-warranty and out-of-warranty repairs. Stealth is not responsible for damage that may incur during this shipment. It is recommended that you insure the shipment.
  • Warranty Repairs will be returned to the customer at no-charge via ground freight only. If you require overnight or other special shipping arrangements, this will be available at the customer's expense. This can be accomplished by the following methods:
    1. Issuing a Purchase Order with the notation "prepay & Add Freight",
    2. Provide your own carriers account number (freight Collect)
    3. We will prepay freight cost and bill to your credit card

Freight Claims and Shipment Damage

  • If the customer receives the original product in damaged condition, notify Stealth immediately. If the shipment was sent by Stealth as a "prepaid" service, Stealth will help the purchaser process the damage claim at once.
  • If the original freight charges were sent "freight collect" or by other means please notify the carrier immediately to initiate a claims inspection. Stealth will provide assistance, as necessary to process the freight claim.
  • If we receive your RMA shipment to Stealth in damaged condition, Stealth will notify you at once. You will then be required to contact the carrier immediately to initiate a claims inspection. Stealth Customer Service will provide assistance, as necessary, to process the freight claim.
    NOTE: the freight companies generally require the company who initiated the shipment to call to make arrangement for claims

Warranty Repair & Replacements

Out of Warranty Repair Services

  • Stealth will provide you with a written Repair/ Estimate prior to any service being performed

Returns for Credit

  • To receive credit for standard product, the product must be in resalable condition complete with original packaging, documentation and accessories. Stealth will make that determination after evaluating the returned product.
  • Credit may be refused for any of the following conditions:
    • Abuse, misuse, neglect, or accidental damage
    • Improper installation or setup
    • Failure to provide a suitable operating environment
    • Use of the product for purposes other than those for which it was designed
    • Unauthorized attachment, removal, or alteration of any part of the product
    • Unusual mechanical, physical, or electrical stress, scratches, or dents
    • Modifications or repairs done by parties other than the seller
  • Stealth is under NO obligation to accept RMA's for wrongly ordered goods. Exceptions may be considered based on individual situations however a minimum 15% and up to 40% restocking fee will apply. Products beyond 30 days in age are not eligible for consideration.
 

                                                                                                                                                                                                                                                                                                                                                                                                                           

   

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